About Salome Ngungi

Education

Experience

  • 2020 - Present
    Kenya Airways

    Human Resource Planner

     Human resource gap analysis and forecasting for the ground services department recruitment  Mentioning Operations staff data base for Operations department in regards to the new employees and Separated employees.  Coordination of operations department new employees’ recruitments.  Participating in employees’ onboarding: shortlisting, interviewing, orientation.  Training need analysis, training coordination and management for operations department.  Operations department leave management both long and short term.  Managing Operations department staff work schedule and specific role designation  Advising the business on staff requirements through analyzing staff optimal utilization in sabre system aimed at reducing operation costs.  Resource (Manpower) demand forecasting, for better planning and cost cutting.  Third party liaison: Closely working with third parties to manage resources provisions in line to service level agreements.  Coordinating staff recognition programmes-staff motivation.  Employee relations-in regards to union matters concerning staff work schedules negotiations.

  • 2015 - 2017
    Kenya Airways PLC

    Lean Focus Implementation/Trainer World class Operations

     Responsible for:  Training KQ staff on World class Best practices; 5S, Visual Management, Teamwork, Focused; Improvement and KQ Best practices campaigns Implementation; Preparation of training material and reports; KQ Way Implementation champion

  • 2009 - 2012
    Kenya Airways PLC

    Information liaison Officer (Yankee)

     Administrative function supporting the Duty manager at JKIA.  Operational planning for KQ in JKIA-Preparing departure and arrival schedule (Mayfly).  Pre-planning and coordinating daily tasks and delegating to the team the various duties to be performed.  Liaising with the various stakeholders and other departments needed to ensure flow of information regarding the operations.  Preparation of the flight analysis report.

  • 2006 - 2009
    Kenya Airways PLC

    Customer Service Agent

    Responsible for:  Providing efficient customer focused service with aimed at delivering high quality customer service experience;  Checking in passengers with their baggage to their destinations and assisting in meeting and transferring all passengers on transit to connect their relevant flights;  Travel document verification in order to curb transportation of imposters and inadmissible travelers  Coordinating lounge activities while handling the company’s frequent flyers and business class customers as well as the economy class passengers to the satisfaction of the passengers;  Maintaining a positive image of the company under all circumstances while upholding professional standards of the company;  Maintaining a friendly and professional environment to all clients and fellow colleagues;  Interline services -Tracing lost Luggage, Hotel services to misconnected guests;

  • 2004 - 2006
    VARIOUS SCHOOLS – (St. Mary’s Yala, Mayori Secondary & Pwani Hig

    Teacher ( English and Literature)

     Teaching English and Literature  Regular monitoring and Evaluation of students.  Coaching and Mentoring of students

Skills